Returns Policy

Cancellations

You can cancel orders free of cost before CHIMENY SHOPPER.in has accepted the order or till the product has not been dispatched. Currently, we do not allow order cancellations post order confirmation due to the bulky nature of our products and high shipping and handling costs.

In special cases, order cancellations post-shipment can be considered. However, we will refund the invoice amount subject to deduction of shipping and handling costs as well as reverse logistics costs.

Custom ordered products cannot be cancelled.

Returns

At CHIMNEYSHOPPER.in we believe that when it comes to renovating your home, the end-result should be nothing short of perfect. We understand the importance of choosing the right product, for the right project, and we want to empower you to make a confident buying decision.

We accept replacement requests for delivered products only in the following cases:

• If the product delivered is different from the product ordered
• If the product delivered is defective or damaged at the time of delivery
• If the product package is missing a part/accessory of the product
• If the product is significantly different from the description on the website

Any such request will, however, be entertained once Our personnel/Staff has checked and determined the same at his own end.

We generally do not offer replacements, returns or refunds for any other reasons except for the above.

The returned product will be exchanged with a new one. If an identical replacement is not available, we will recommend similar products. Or just give you a refund of the entire invoice value, with our apologies!

In special cases, other returns can be considered subject to reverse logistics and related costs applicable to the customer.

To qualify for a refund, your product order must:

• Be in its original packaging
• In its original condition/In the same condition as it was when it arrived at your home or project site
• Not have been used, installed, altered, soiled or marked in any way

Custom made products cannot be returned.

Brand’s policy shall apply for specific branded items. We source branded items and these items are bound by brand policies of repair, exchange, refunds, and cancellations thereby binding the customer with the same.

Again, any return request will, however, be entertained once Our personnel/Staff has checked and determined the same at his own end.

Note: Replacement will be made only if the product is available on the Website.

The information provided in the product description is information that is provided by the respective brand via its catalogs, brochures and website from time to time. We strive to ensure accuracy; however, CHIMENY SHOPPER is not responsible for any errors, inaccuracies, or performance issues that may arise from the product descriptions or specifications supplied by the manufacturers. Any deviation in product performance or features from the stated values is outside our control. We encourage customers to reach out to the respective brand for any concerns or clarifications regarding product performance and specifications. Any cancellation, replacement or return request for issues arising due to product specifications as provided by the brand, such requests will first require assessment of the issue by the Brand. Any resolution on such a query would be as deemed fit by the brand in accordance with its return / warranty policies

Most products sold on CHIMENY SHOPPER.in come with warranty and service support from the respective brands. For any product defects or performance-related issues, a brand technician will attend to the problem. The brand will repair or replace the product as per its warranty policy. The resolution time will be in accordance with the brand’s warranty policies. Please note that CHIMENY SHOPPER.in does not have control over the brand’s decisions or the resolution timeline.